Frequently Asked Questions

Our kick plates come with an option to have either a permanent or temporary rear to the plate. This means that if you need the plate to be temporary then you can easily remove it with no holes left in the door. If your plate is to be permanent then screw holes are ideal for your kick plate.

Our kick plates are manufactured after your order is placed to the size and preference you provide when ordering. Please check the measurements of the kick plate(s) you order are 100% correct before making payment. Once you have received a confirmation e-mail that your order has been placed we cannot accept any cancellation requests.

Your order will be shipped as soon as possible. Please bear in mind that because our kick plates are manufactured after you place your order, there could be a delay. Orders placed before 2pm will be processed the next working day. Orders are often received at the delivery address between 4 - 7 working days after the order is placed. If you have not received your order by then, please contact our customer service team by either e-mailing [email protected] or call us on 01422 251251.

Due to our kick plates being tailor made to your chosen size, we are unable to accept returns. It is your responsibility to ensure you order the correct size. Please see below for advice on how to know which size you need to order.

Please notify us of any damage within two working days of receipt. We will request an image of any damage to items which we are notified about as these will be passed on to the carrier for further investigation. We will then advise on what action is to be taken.

Despite the fact that Stainless Steel is very resistant to corrosion, in some circumstances it can corrode. In normal atmospheric or water based environments, stainless steel will almost never corrode. However, in aggressive conditions, basic grade stainless steel (Such as Grade 304) may corrode. It is recommended, that in aggressive conditions, you should use Grade 316 Stainless Steel.